FAQs
When are the tents set up and taken down?
The tents are typically set up 1-3 days prior to the event date and taken down 1-2 days after the event. Example: If the event date is on a Saturday, the setup will typically take place on the Thursday or Friday before and the takedown will take place on the Sunday or Monday after. The time of day will be between 9AM & 6PM. We will do our best to accommodate the customers’ needs for setup & takedown timing. The tent package will be guaranteed to be available for use for the day of the event only.
Are utilities marked prior to setting up the tents?
Yes. St. Croix Event Rentals will contact Diggers Hotline or Gopher State One to have all utilities marked. We cannot guarantee that unmarked sprinkler lines will not be damaged if left unmarked.
What is your cancellation policy?
A full refund will be issued if the event is canceled 30 days prior to the event. If the event is canceled within 30 days, the customer will forfeit their down payment. We understand that unforeseen circumstances come up and will offer the customer a credit of up to 1 year from their original rental date to use towards another rental.
Are refunds offered due to bad weather?
No. We cannot control the weather and a refund will not be issued due to the weather.
Is St. Croix Event Rentals Insured?
Yes.
How much room is needed for the tent?
Typically, 5 feet around the perimeter of the tent will be needed for setup. Example: a 20 x 20 tent will require a space of 25 x 25 ft.
Can you set up the tent on asphalt or concrete?
Yes. Additional fees will apply.
Can I set the tent up myself?
No. A St. Croix Event Rentals Field Technician will set up your tent at an agreed upon time.
What if I live outside of your service area?
Additional delivery fees will apply if your event is outside the service area but still within reach. These fees will be indicated on your quote. St. Croix Event Rentals will notify you if you are too far away to service.
What is the rental season?
Our rental season is from May 1st through October 15th.
Do tables and chairs get set up?
Yes. If requested, St. Croix Event Rentals will set up the tables and chairs in their normal configuration. We ask that the customer wipe down all tables and chairs and stack them when their event is over.
Do you offer lighting?
Yes. LED rope accent lighting is offered at an additional charge.
Do you offer tent side walls?
Yes. Sides are available at an additional charge.
What happens if the rental items are damaged, lost, or stolen?
If any of the rented items are lost, damaged, or stolen, the customer will be charged item value to replace the item.
Can you set up and take down the tent on the same day?
Yes. We can typically accommodate this request but cannot guarantee it. St. Croix Event Rentals will let the Customer know up front if this is a possibility on their event date.